Terms of Service & Uptime SLA

By ordering hosting services, domain registrations, or server compute from TUBENOSE LTD, you agree to the following operational terms:

1. 99.9% Uptime Service Level Agreement (SLA)

PataHost guarantees an annual network uptime of 99.9% across our shared, WordPress, and VPS hypervisors. If unscheduled downtime drops below this threshold, clients are eligible for SLA credit upon verification.

2. Acceptable Use Policy (AUP)

Clients may not utilize PataHost servers for illegal torrenting, unverified cryptocurrency mining, phishing portals, or spam delivery. Accounts found in violation will be terminated immediately without refund.

3. Domain Registrations and Renewals

.co.ke and .ke domains are registered for 1-year periods and must be renewed prior to their expiration date to avoid registry redemption fees charged by KENIC.