At Patahost, we strive to provide the best possible experience for our customers. We understand that sometimes situations arise where a refund may be necessary. We have established a transparent refund policy to ensure your satisfaction and address any concerns you may have. Here are the key points of our refund policy:
Eligibility for Refund: Our refund policy applies to eligible products and services that meet specific criteria. Generally, refunds may be requested for hosting plans, domain registrations, SSL certificates, and other eligible services as outlined in our terms and conditions.
Money-Back Guarantee: We offer a money-back guarantee within a specified period from the date of purchase for select products and services. The duration of the money-back guarantee may vary depending on the specific offering. Please refer to our terms and conditions or product documentation for the applicable refund period.
Refund Requests: To initiate a refund request, you can contact our customer support team via email, live chat, or the designated support channel. Please provide relevant details, such as your order number and a clear explanation of the reason for the refund request. Our support team will review your request and guide you through the process.
Refund Processing Time: Once your refund request is approved, we aim to process the refund in a timely manner. The actual processing time may vary depending on factors such as payment method, financial institutions, and other considerations. We will make every effort to complete the refund process as promptly as possible.
Non-Refundable Items: While we strive to accommodate refund requests whenever possible, there may be certain items or services that are non-refundable. These could include custom development work, domain name transfers, or services that have already been provided in full as per your request.
Prorated Refunds: In some cases, if you cancel a subscription or service before the end of the billing cycle, you may be eligible for a prorated refund for the unused portion of the service. Prorated refunds are calculated based on the remaining time left in your subscription or service period.
Refund Method: Refunds are typically issued using the same payment method used for the original purchase. If a refund is not possible through the original payment method, alternative arrangements may be made on a case-by-case basis.
Compliance with Terms and Conditions: Refunds are subject to the terms and conditions outlined in our refund policy. It's important to review the specific terms related to the product or service you have purchased to understand the eligibility and conditions for refunds.
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